unofficial blog

Remarkable features of Skype

Skype does not receive contact requests [Status: Fixed]

During the last days some Skype users stopped receiving contact requests or they arrive with a delay. Judging by the complaints of these users, the issue occurs on multiple platforms, including Skype for Windows, Android and Mac OS.


Number of users confirming this error: ???

Since this issue doesn’t affects the Skype for browser, as a workaround you can log in to Skype for Web and accept the request, after which the contact will be automatically added to the Skype for other platforms. By the way, the other helps the restart Skype (ie, exit Skype and launch it again).

Another way to get the missing requests is to open Skype → Tools → Settings → Privacy, change any option (for example, enable/disable “Accept Skype browser cookies”) and click “Save”. After a few seconds, you will receive all contact requests. About this method told me Artemy (a reader of Russian side of the blog).

It seems developers are testing a fix for contact requests issue. According to my tests in the insider build 7.33.76.200 contacts requests works properly and I receive them as expected. You can download the insider installer at this URL https://aka.ms/skypeinsiderregister (please let me know if it works for you too).

Apropos, if you want to help developers to improve Skype, you may consider to join the Skype Insider Program here http://community.skype.com/t5/News-and-Announcements/Launching-the-Skype-Insider-Program/ba-p/4519332

Chronicle of events:

  • The first report about this issue on the official forum


  • Insider build fixes the issue


  • Bugfix has been deployed to all affected users


33 comments

  1. 1 +1 0
    Morgana DelRay,
    I'm unsure if it's because the sender is using a mobile app but I am using web only and have had contact requests take up to a day to be received.
    I am also unable to chat with people who aren't on my contact list which is causing negative effects for my business.

    Morgana DelRay
  2. 0 0 0
    lilTWINKE,
    I have noticed I get 0 contact requests and then like 5 request at one time. And when I approve them, no one is there. Like they sent the request a day ago or hours ago.

    So I see using the web browser you can get the request faster.
    It has really affected my business for the last few days.

    So I guess I will have two applications opened, the skype app and the Skype browser.
    lilTWINKE
  3. 0 0 0
    devilish,
    skype disallows sending messages to anyone who is not a contact plus New contact requests are taking a VERY long time to be received
    1. 0 0 0
      Administrator,
      The delayed contact requests are certainly a harmful issue, and I hope that developers will fix it soon. As I understand, the difficulty is they were unable to reproduce issue, while nobody provides technical information about it.

      About Messaging disabled until request is accepted — it is not yet clear if they will return back the feature to send messages to unauthorized contacts, but I’ll keep my fingers crossed (yn)
  4. 0 0 0
    SensualFreeSpirit,
    Hi,

    Sorry, I have to disagree strongly.

    I've had this issues for months, not days & I too have lost money because of it.

    I complained in the Skype community, but clearly no one cares.

    In fact, I didn't even get responses to my thread, & I don't see any other thread about it, so what did they do, erase the threads?

    I think it's time we start moving to another IMing platforms.

    MS (as usual) has ruined what Skype used to be.

    TERRIBLE : (

    I will try to use the desktop version & see if that helps, but does it ding me?

    Thanks for the article.
    1. 0 0 0
      Administrator,
      Hi! Maybe I’m wrong, but this issue really appeared recently. If you encountered it several months ago, I suppose that it’s caused by something else. What’s your Skype and OS version, and what’s the result of the command /dumpmsnp?

      About threads on official community — moderators for sure do not remove them, you can find dozens of topics on English board by using search query «request» or «contacts» (just be sure do disable «metadata» option and sort topics by date).
      1. 0 0 0
        SensualFreeSpirit,
        Hi,

        We'll just agree to disagree.

        Just b/c they didn't say it was a problem months ago doesn't mean it didn't exist & no one realized it.

        I'm on Win 7 & I always have the latest version of SK if it tells me to update, although now come to think of it, that SK on that computer rarely tells me to update, whereas the Skypes on my other computer do.

        So I was running 7.30 & I had to manually update it plus it asked me to approve the terms & whether I wanted Bing as my homepage & yet the other skypes on my other computer never do that, they just update.

        I don't know what /dumpmsnp is or how to do it.

        OMG, now after updating, it won't let me IM with someone unless I add them to my list. That is TERRIBLE. I don't add strangers to my list.

        Is this what the issue everyone is talking about?

        That's not what I was talking about, I was talking about not getting IMs until hours or days after they are sent. : (

        Thanks
        1. 0 0 0
          Administrator,
          I mean that I personally noticed that delayed contact requests issue appeared recently. And it seems, your issue is not related to delayed contact requests. Right? Anyway, this for sure is not a global issue and you must find out what’s the problem or contact official Skype Support.

          ps. /dumpmsnp is a Skype command. Follow this URL to find more details about them:
          http://www.skaip.org/skype-chat-commands

          pps. About «Messaging disabled until request is accepted», I wrote an article here:
          http://www.skaip.org/messaging-disabled-until-request-is-accepted
          1. 0 0 0
            Sensualfreespirit,
            Ok, so they did this on purpose!

            Amazing. Who thinks up these stupid things over there???

            Well I don't know how to solve the other issue. I have the browser version open now, but I've seen messages popup that are NOT showing up in the browser version. : (

            Do you want me to do this dump?

            I've tried to contact Skype, but all it does it take me back to the community & I already posted this issue months ago & no one responded to it.

            And if you read the other messages on here, the tech support for skype, are people who argue with the users, don't believe them & I don't need to deal with some idiot techie who tries to talk the user out of their own issues just b/c they can't be bothered to listen & solve the problem.

            Thanks Admin
  5. 1 +1 0
    KLttyKat,
    I have spent 3 hours on two seperate occassions now. Both Times I am told it is an "isolated problem" in regards to the not recieving contacts. I use the web and they show up sooner. But i created test accounts and they did not go through. Skype chat was not helpful but siad both times will forward the issue up. (headbang)

    Also...on the messaging being disabled: the support guy did not believe me until I showed it to him myself. He said that he will need to forward that up as well.

    So who knows if it will be fixed and when
  6. 0 0 0
    LMarie,
    I have having the inverse issue, where the contact request comes through on my iOS Skype app but not on my web app
  7. 0 0 0
    Administrator,
    Dear friends! It seems developers are testing a fix for contact requests issue. According to my tests in the insider build 7.33.76.200 contacts requests works properly and I receive them as expected. You can download the insider installer at this URL https://aka.ms/skypeinsiderregister (please let me know if it works for you too).

    Apropos, if you want to help developers to improve Skype, you may consider to join the Skype Insider Program here http://community.skype.com/t5/News-and-Announcements/Launching-the-Skype-Insider-Program/ba-p/4519332
    1. 0 0 0
      Sensualfreespirit,
      I was going to join the insider program, but then I thought they could read my IMs, so I decided against that.

      I hope others join. : )
  8. 0 -1 1
    Administrator,
    Hey! Went live 7.32.0.103. Please let me know if the new version fixes delayed contact requests.
    1. 0 0 0
      Andrei,
      just tried, same thing
  9. 0 0 0
    Mark,
    I tested the new version of Skype (7.32.0.103) and the issue with contact requests not coming through immediately is still present. :(
  10. 0 0 0
    Mark,
    In the last few days it seems (at least for me and others I have spoken with) that Skype contact requests are being received within minutes rather than hours. It does not appear to be related to any particular version of Skype either. Can anyone else confirm?
    1. 0 0 0
      Administrator,
      Hi Mark! At Skype said that the fix was released on 3 February, and since it was a server issue all affected users received the fix automatically without the need to update something.
      1. 0 0 0
        Mark,
        Thanks for passing this information along. I am glad Skype finally got to the bottom of this painful issue.
        1. 0 0 0
          Administrator,
          You’re always welcome! And, of course, I’m also happy that the issue was fixed.
  11. 0 0 0
    Carmen,
    This is still not working for me and my boss[we were eachother's only contacts before the update]. Clicking on Add To Contacts does nothing. There is no Contact Request to accept. I've tried all the suggested fixes above and nothing worked. Please advise.
    1. 0 0 0
      Administrator,
      Hi! Not sure that I understood you correctly, but “Clicking on Add To Contacts does nothing” means that you don’t receive even the message in chat window that “username would like to add you on Skype”. And one more question, do you see the notification “Contact request sent” and the “Resend contact request” link?
  12. 0 0 0
    Mark,
    It seems that this problem may be back. I am getting reports from many people since last night that they are not receiving Skype requests. I have tested and the people I sent requests to today have not received them. Can anyone else confirm as well?
    1. 0 0 0
      Administrator,
      Still quiet here. At least, you’re the first who reported about it. Of course, if I’ll find out something I’ll let you know.
    2. 0 0 0
      Duy,
      Yes, I have the same issue. Only web working at the moment . The bbcode or manually add are not working. All my contact request is not showing up.
  13. 2 +2 0
    Carin,
    Im using version 7.33.0.104 and Im having the same problem with contact requests not being received.
  14. 0 0 0
    silvia damiani,
    Dopo un aggiornamento con errore 1630 ho definitivamente perduto il mio vecchio skype. con i contatti,anche telefonici e un credito residuo di quasi 8 euro. Dopo uno scambio di inutili lettere e chat interrotte ho rinunziato sia al vecchio skype che ai miei soldi.Mi restava un altro account: si***i4 dove erano presentri CON FOTO due vecchi contatti.Ho cercato di riottenere altri contatti; il messaggio sembra partire,ma non ricevo accettazioni e i nuovi contatti restano col punto interrogativo.soft? So che anche i nuovi contatti cercano d'inviarmi un messaggio,ma io non lo ricevo.Praticamente la richiesta contatti NON FUNZIONA né in partenza,nè in arrivo: A questo punto non so più che cfare.Ho letto i messaggi in inglese e sembra che ci sia una sacco di ge nte nelle mie condizioni: Solo che i messaggi italiani sono solo disperaqti.,mentre in quelli inglesi si è già passati agl'insulti: la gente è imbestialita.Che fa Skype ed in particolare Microsoft?
    In attesa di rispopsta .Una volta ero FIORE DI ZUCCA
    1. 0 0 0
      Administrator,
      Hi! Sorry, but I don't speak Italian and even using Google Translator I cannot understand you correctly. If you need help, please visit Italian Skype community on the official site: community.skype.com/?category.id=it
  15. 0 0 0
    Peggy,
    I tried both of those work around suggestions, and neither worked for me.

    I'm on a Mac.
    1. 0 0 0
      Administrator,
      Hi! Is this the only problem that arises or there are others (for example, missing messages or wrong statuses)?
      1. 0 0 0
        Peggy,
        Well, I recently got a new computer and I see Skype is now a Microsoft product. I have the most up-to-date version.

        All my history and previous connections were wiped out as well. The test call I did says everything is connected OK.

        Quite frankly, I had abandoned Skype in favour of Messenger because it is more reliable, but now I was trying to connect with someone who wasn't really a Facebook/Messenger user, so had fired up Skype.

        So I'm not very motivated to spend a lot more time with it. Skype needs to get its act together. :-)

        Thanks,
        Peggy
  16. 0 0 0
    lippi chanduka,
    Hi,
    My skype id is ***.

    Iam using this account from past 1.5 years.
    Today when I login from new system (Windows 10), I encounter this problem. I am not able to send message to anyone, but i can receive it. Even though they are in my contact list and iam sending and receiving file from them from long time. But this time Iam facing error "messaging disabled until request is accepted".
    I even tried to sent request, but they are not receiving it.
    1. 0 0 0
      Administrator,
      Hi! Are you sure that your friends have added you to their contact list? Do you use the Skype for Windows Desktop or the Skype for UWP? What’s your Skype version? Does this issue occurs on Skype for Web?

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