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Remarkable features of Skype

Skype is not working

If Skype is not working properly, you can find here if it is a global issue or the problem occurs only at you. For example, if many users are reporting the same issue as you encounter, this means that it's a global problem and you must wait until the developers did not fix it, or a workaround become known. Otherwise, seems the issue occurs only on your side and you should resolve it yourself (write in the comments all the details about the error and we will try to help you). Anyway, if Skype is not working properly for you, please confirm this.


Number of users reporting Skype issues during the last 180 days: ???
  • AccountCannot sign in, register or access user account
  • CallsCannot make audio calls, or unable to call mobile or landline phones
  • ConnectionConnection errors or malfunctions with the network status
  • ContactsCannot manage contacts or occurs any problems with contact requests
  • EmoticonsEmoticons are not displayed or impossible to send/receive them
  • FilesCannot receive or send files (including any issues with images transfer)
  • Group chatsAny issues related to group chats (including joining, creating or conversing)
  • MessagesUnable to send or receive instant messages or SMS messages
  • MojisMojis are not displayed or cannot be played
  • PaymentsUnable to process payments or manage paid services
  • VideoCannot enjoy video calls or video messages
  • WebsitesCannot access official websites, such as homepage, community or support

31 comments

  1. 0 0 0
    Dave (karma: +8),
    For perhaps three weeks now, my contacts on Skype (Windows XP) all show as either Online (green) or Offline (empty). No contacts can ever show as Away (yellow) anymore, they are displayed as Offline instead most of the time, but occasionally a false and confusing Online.

    It only happens on one of my usernames, which is a Facebook login. It does not happen on my second Skype-only username account.

    I've tried everything reasonable that I can think of, including router factory reset, Internet Explorer settings reset/reinstall, firewall/antivirus disabling, reinstalling Skype, downgrading Skype, deleting my Skype databases, and various other things.
    1. 0 0 0
      Administrator (karma: +1207),
      Hi Dave! Unfortunately, I do not know why this happens, but first you need to find out if your version of Skype (by the way, what is it?) is working properly. Try to log in to Skype for Web using your Facebook account and see if contact statuses are still wrong. If so, seems wrong statuses occur due to Facebook linking. I would recommend you to unlink it, but for your safety contact Skype support and ask them if currently are known issues related to your problem.
      1. 0 -1 1
        Dave (karma: +8),
        I forgot about Skype for Web, that's a good troubleshooting step. It shows the correct contact statuses (instead of "away", it shows "on mobile", but I assume that's normal).

        My desktop version is 7.28.0.101. However, I've even tried downgrading to versions from long before the issue began (7.22 for example), and the problem persists. It must be something with my computer (or router!) but I can't think of any more good troubleshooting steps.

        (Thank you for the suggestions, by the way!)
        1. 1 +1 0
          Administrator (karma: +1207),
          In this case please check access to Skype servers using Internet Explorer (very important to use this browser) and paste here the URL of the report.
  2. 0 0 0
    Amit (karma: 0),
    Today 02/11/2016 Skype application is not working in my xp desktop system. its showing Internet connection error but all other website are working.
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! It's a known bug. Read details here: Connection issues in Skype for Windows XP.
  3. 0 0 0
    Ismail (karma: +1),
    Hello,
    I have Windows 10 and I use an Asus X550VX laptop with built-in microphone, a Realtek (high definition audio) (updated to latest version of the drivers, updated bios)

    I have an issue: my microphone doesn't work with Skype, or probably the sound is too low for it to show on Skype. When i did the Skype echo test, when i talked on it, i heard nothing in return. Only when I yell so hard I can hear my voice as wispers in return.

    My microphone works fine on Teamspeak, Raidcall or on any other softwares. Also I can record my voice in simple windows voice record application.

    When i check my skype settings, my microphone volume bar doesn't detect any sound when i make some noise or when i speak. My microphone level is 100% and microphone boost is +30.

    Please help me as soon as possible, thanks.
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! Try this: open Skype Audio settings, untick option Automatically adjust microphone settings, move Volume slider to the right at the Highest level, click «OK» and repeat Skype Echo test.
      1. 0 0 0
        Ismail (karma: +1),
        I tried that, not working.
  4. 0 0 0
    Bhadz (karma: +6),
    Hi, I would like to ask what version of Skype or any stable Skype version that supports steriomix function on microphone so my receiver can hear audio coming from my computer. Any suggestions is highly appreciated.
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! Please take a look at this article: Sound issues on Skype for Windows due to NGC audio codec and let me know if it helped you.
  5. 0 0 0
    blaze (karma: 0),
    for some reason skype 7.31 on my computer is not working but I download it on my phone and it is working. for the computer I sign in with my email the put in my password and it says sorry, we don't recognize your sign in details how do I fix it
  6. 0 0 0
    Asad (karma: +6),
    Skype Update Problem.

    The program can't start because api-ms-win-crt-runtime-1-1-0.dll is missing from your computer.Try reinstalling the program to fix this problem.

    Operating System : Windows 7 Ultimate 64 bit.
    Computer : Intel Core 2 Duo @ 2.13Ghz Desktop HP xw4400 Workstation.
    Skype Version : 7.33.104.
    Date : 20-Feb-2017.
    1. 0 0 0
      Administrator (karma: +1207),
  7. 0 0 0
    Amr Hamdy (karma: 0),
    Dear Sir,
    I have a problem to login in skype for windows 7 on my laptop.
    when I'm using my wifi connection it's working fine but when I change to sister WI-FI and make the lap sleep. then back to login again to my account, it's stuck and won't access to my login, the animation bullets working for the time then a message appears to tell me that Skype can't connect.

    it's working fine in the web version.

    could you please help me ?
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! Do you mean that Skype works properly until you put your laptop into sleep mode? If so, is the issue occurs again if you restart or shut down your laptop? Otherwise, maybe this occurs because your sister has a firewall that limits access to the Internet.
  8. 0 0 0
    C V Horie (karma: 0),
    I have just (foolishly) downloaded the latest Win10 Skype. I cannot find anywhere that states the version. Help is no help and About has disappeared.
    The previous version worked fine. But the new one says the mic is not working - get another one. But I bought the headset specifically for skype.
    Then the Feedback Hub - but that is a disaster designed to frustrate any feedback.
    How do I downgrade to something which works?
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! You can download previous versions from this page: Skype for Windows.
  9. 0 0 0
    Gary (karma: 0),
    I can't see emoticons on my Skype application version 7.38.0.101 running on an HP ProBook 455 G3 using Windows 7 Pro 64 bit. I've even tried clearing and re-checking the appropriate boxes in the Options portion. Is there any sort of plug-in or patch for it that might be missing?
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! Try to reset Skype emoticons using Reset_Settings_For_Skype.HTA.
  10. 0 0 0
    Maricar (karma: +3),
    Skype only shows white background after entering username.
    Skype is already updated. By the way, users were using Windows XP.
    1. 0 0 0
      Administrator (karma: +1207),
      This is a global issue. Please read here: Problems with sign in on Windows XP.
  11. 0 0 0
    David (karma: +20),
    Hi there
    Thank you for being there for support

    Skype Linux version 8.11.04
    Running on Ubuntu 14(?)

    When new version was installed, Skype no longer sees the webcam.
    However, other chat programs like Hangouts do access the webcam.

    Would you have any ideas of what to look for?

    Is there somewhere to download the previous version of Skype for Linux? (.deb for Ubuntu)

    Thank you
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! Please check this page: Skype 4.3.0.37 for Linux.
  12. 0 0 0
    Borut (karma: +3),
    Hi.

    i have a strange problem on win XP version (latest). skype is working but opening / closing the 5th process SkypeBrowserHost.exe. Four processes are running all the time , the 5th every 2 seconds starts and then closes .. using CPU and making constant use of the disk.

    thanks
    1. 0 0 0
      Administrator (karma: +1207),
      Hi! Please take a look at Process SkypeBrowserHost.exe.
  13. 0 0 0
    Alex (karma: 0),
    I have several years old laptop running Windows 7 (Lenovo G505s).

    Latest version of Skype (8.25.0.5) completely freezes my system. After I run Skype I cannot run anything else - explorer, web browser, cannot view pictures, listen to music. Event "Start" button don't respond.

    If I don't run Skype or run old version (7) everything is fine. I'd be happy with version 7, but it will stop work at September 2018, not cool.
  14. 0 0 0
    Jim (karma: +3),
    After updating to Skype for Mac v.8.29.0.50 (on OSX v10.13.6 - High Sierra) I noticed that I wasn't able to see the caller's video even though they were able to see me fine. Audio was working well, and on occasion I would see a floating video window with the caller's video but that would disappear if I clicked out of it. Looks like the video window itself wasn't attaching to the app correctly and instead was just showing me the icon "heads" of myself and the caller (as if the cameras weren't on, even though they both were and streaming to the caller just fine). I ended up having to roll back to Skype v.8.21.0.7 to get things to stabilize again.
  15. 0 0 0
    m harker (karma: 0),
    since I upgraded to Skype 8.33 my vaio camera is a black square, unable to video call. Camera is ok, working for "appear.in". A youtube tutorial mentioned going to "tools". to "options" but I cannot see these words on the Skype 8.33 page.
  16. 0 0 0
    Amirul (karma: +15),
    Hi admin,

    I use skype version 7.36 in win xp. THe problem is whenever someone log out, it will display emoji crying said " please check ur internet connection ". This happen everytime when the user log out. This is pain in the ass. I cannot fix. I tried everything.

    Reset not work. Uninstall the install back not working. Use nero to complete uninstall also not working. Reset IE not working. Everything. Before we just use a web skype whenvr we ecnounter this error. But now web skype are not supported in win xp.

    Is there any way i can do and to solve this emoji crying thingy?
    1. 0 0 0
      Administrator (karma: +1207),

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