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Remarkable features of Skype

Skype can’t start because MSVCP140.dll is missing from computer

Since the new version adds a new requirement, Skype for Windows won’t start on a system without Microsoft Visual С++ 2015 Redistributable package because the program won’t be able to find the required DLL libraries. In such cases, the following error will occur:
The program can’t start because MSVCP140.dll is missing from your computer
The program can’t start because MSVCP140.dll is missing from your computer.
Try reinstalling the program to fix this problem.

Depending on the operating system and its configuration, the name of the library can vary. For example, it may be “vcruntime140.dll” or “api-ms-win-crt-runtime-l1-1-0.dll”, as well as error “The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll”.


I know five methods to fix this error:
  1. Re-download and install Skype (I recommend to use full installer SkypeSetupFull.exe). In this case, Skype automatically installs all necessary dependencies.

  2. Manually install Microsoft Visual С++ 2015 Redistributable package. Regardless of bit capacity of your operating system, download the installer vc_redist.x86.exe

  3. Download msvcp140.dll and vcruntime140.dll, and copy them in the same folder where Skype.exe is located (ie, C:\ProgramFiles\Skype\Phone or C:\ProgramFiles(x86)\Skype\Phone). Please be aware! I highly recommend use this method only in extreme cases. This method is wrong and doesn’t work on all operating systems.

  4. If the previous method does not fixed the error, and now Skype raise the error that “api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer”, download archive and extract all the files in the Skype.exe folder (i.e., in the same place where you copied the msvcp140.dll library). If you need a simpler option, look at Automatically fix the missing api-ms-*.dll error.

  5. If all else fails, as a temporary solution install Skype for Windows.


  1. 0 0 0
    Thank you for the answer. Unfortunately only solution 3 worked for me.
    1. 0 0 0
      Hi! You are always welcome. I suppose that you have a 64-bit system and you installed the vc_redist.x64.exe installer. Is so, please note that I updated instructions, because even if you have Windows x64 you should install vc_redist.x86.exe.
  2. 0 0 0
    Hi, it took me four hours to solve my skype problems, first was "api-ms-win-crt-runtime-l1-1-0.dll" then "MSVCP140.dll". After I followed the first method/solution, I was able to use skype again. Thanks so much
  3. 0 0 0
    I've tried all the steps you provided, but it still doesn't work. I still get the error prompts. :(
    1. 0 0 0
      Hi! Are you sure that Microsoft Visual С++ 2015 Redistributable package has been successfully installed on your system?
  4. 0 0 0
    thanks for this. i was searching for hours how to fix the error until i found this. much appreciated
    1. 0 0 0
      Hi! I am very glad that it helped you. Can you specify please which method help you fix the error?
  5. 0 0 0
    Thanks your solution!! Really helpful~ Solution 2 & 3 is Key!!
  6. 0 0 0
    Thanks a lot for the solution. the second step solve my issue.
  7. 0 0 0
    Solution 4 worked for me. Thanks
  8. 0 0 0
    Thanks. Method 2 worked for me
  9. 0 0 0
    Ali Khan,
    4th option worked for me. Thanks for providing great solution
  10. 0 0 0

    This solutions helps me to run the skype software on my machine.
    Thank you very much.
    1. 0 0 0
      Hi! Can you specify please which one have fixed the error?
  11. 0 0 0
    Thank u so much. I downloaded the archieve. It worked me well.
    Now my skype is working but when I tried to install vc_redist.x86.exe it was not installed successfully. showing that 0x80240017 - Unspecified error. help me how to fix it? n will it create a problem further?
    1. 0 0 0
      Hi! Before installing it try to uninstall previous versions of Microsoft Visual С++ from «Programs and Features». Also be sure that you have installed all Windows updates.
  12. 0 0 0
    Many Thanks!!!
    The third step solved my issue.
  13. 0 0 0
    Hi! Thank you for this. I followed steps 3 and 4 and it worked. :)
  14. 0 0 0
    I got mine fixed with Method 3 @ 4. It had been a great help for me. Thanks!
  15. 0 0 0
    Awesome. Solution 4 worked for me. Appreciate the support
  16. 0 0 0
    Thank you very much! The solution No.4 worked for me.
  17. 0 0 0
    THANK YOU! you were the only one who really helped me , I tried everything and nothing helped ! But now YOU saved my skype ! A huge thanks for you !!!
  18. 0 0 0
    This solutions helps me to run the Skype software on my machine.
    Thank you very much.

    [Updated 4 mar 2017 at 18:10]
    Now I can run the Skype software on my machine.
    Thank you.
  19. 0 0 0
    ty 4th solution helped
  20. 0 0 0
    Ankit Sinha,
    when i install vc_redistx86 it says cant be installed 0x80240017 - unspecified error. please help. i tried method 1..did not work. 3 and 4 did not work as well
    1. 0 0 0
      Hi! Please specify the exact version of Windows you are using (How to find out the version of Windows).
  21. 0 0 0
    ...just solution 4th worked for me (I have spent 4 hours to solve this problem) ....thanks too much
  22. 0 0 0
    Constantine N.Polites,
    I've spent 3 hrs and tried all solutions until I came upon your suggestions.
    No. 1 worked perfectly. Thank you very much for your efforts.

    [Updated 5 mar 2017 at 21:23]
    Windows 7
  23. 0 0 0
    Basudeb Dutta,
    Thanks for the fantastic Four Solution on Skype Error
  24. 0 0 0
    thank you sooooooooooooo much
  25. 0 0 0
    I copied all the .dll file into the folder. That worked.

  26. 0 0 0
    Angry S Kyp,
    Many thanks to you, my man! This is not the unofficial Skype blog it is THE official. I was so pissed off I wasn't able to make skype work after the last update. Running for 5 years with no problems - now problem, thank you Microsoft + Skype.....
    You rock!
    1. 0 0 0
      Glad I could help you! Anyway, the only thing that is official here are the Skype installers ;)
  27. 0 0 0
    Buenas Tardes me a funcionado... paso por paso y lo logre
  28. 0 0 0
    This Website solved my big Problem. Thank you So much m, Yes it really works !!
  29. 0 0 0
    Abdul Wahid,
    Great!its very nice.thanks a lot.
  30. 0 0 0
    Great! good solution to fix this problem the 4 worked for me
  31. 0 0 0
    Thank you, first solution already worked(before i reinstalled skype but t wasnt full package i guess).
  32. 0 0 0
    I've spent hours trying to get Skype to work after it insisted on updating and went screwy. Thanks for this - option 2 worked for me on Win 8.1.
  33. 0 0 0
    Method 1 (full reinstall) worked. Thanks a lot.
  34. 0 0 0
    I can't be arsed to do all this. My old version was working fine until skype stopped allowing me to sign in because it was out of date. Now I don't have skype at all. Please email me when you have a download which works.
    1. 0 0 0
      Hi! The latest version already contains the fix, so just download and install Skype for Windows.
  35. 0 0 0
    Thank you very much!! It's really helpful, my Skype is working now. I only try the first solution, it's very easy!!! Thank you again!!
  36. 0 0 0
    Thank you very much!!

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