unofficial blog

Remarkable features of Skype

Sign in details were not recognized by Skype

Rather often, users complain of one of the authorization errors in Skype, which can sometimes be misleading. The error reports the following:
Your sign in details were not recognized, please check and try again

After several tests, I came to the conclusion that the credentials are not recognized in the following cases:
  1. The account does not exist
  2. The account is not confirmed
  3. The account is blocked
  4. Technical defects
  5. Glitches in Skype services

Since the guide would be too confusing, I have created an interactive flowchart to help you find a solution to the error. You should carefully read the question and select an answer by pressing one of the buttons “Yes” or “No”.

Your sign in details were not recognized, please check and try again

Could you ever log in to this account?

Can you log in on this page now secure.skype.com ?

Can you log in to another account on the same device or same network?

Have you violated any Skype rules?

Do you have the latest version of Skype?

Most likely, the error occurs due to technical problems. Write in the comments more details about your problem, including the Skype version, operating system and a link to the result of the access verification test www.skaip.org

Download Skype on this page www.skype.com,
, then try to log in again.

Look at heartbeat.skype.com and www.skaip.org
. Has the news of the authorization errors been published there?

Unfortunately, you cannot do anything but to wait until the developers fix the error.

Violation of the Skype rules leads to the account lockout, and in most cases it cannot be restored.

It seems you have forgotten your username or password.
Restore your account on this page a.login.skype.com

Contact official Skype support on this page: support.microsoft.com, select the topic “The account and login information”, select the issue “Your account is blocked” and click “Next”.

Have you confirmed your account using Microsoft Security Code?

Your account has not been registered. You should register again on this page go.skype.com


2 comments

  1. 0 0 0
    Santi Garcia,
    My Skype won´t recognize my credentials, in 2 cases, with a username account which I use since several years and with a outlook.es address account I was using for some months. I have experienced this problem since I updated recently to the latest version of Skype 7.32.0.104.

    I have the same problem in 2 different laptops, both with Windows 7 Professional with SP1, and in 2 different sites (home and work).

    Funny is if i enter a wrong password the system tells me it is incorrect, so it is clearly having connection with the Skype servers but when I enter the correct one, it tells me again it can not recognize it.

    I tried to chaneg password, same problem.
    I tried to create a new outlook.es email address account, same problem

    I attach URL of my connection test: 62C4-9EF1-8EF7-C09F-3AB5

    Thank you in advance anyone who can help.
    1. 0 0 0
      Administrator,
      Hi! You issue for sure don’t occurs due to technical problems. Contact official Skype support on this page: support.microsoft.com, select the topic “The account and login information”, select the issue “Your account is blocked” and click “Next”.

      Please let me know if Skype support helped you and how your issue was fixed.

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