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Remarkable features of Skype

JavaScript required to sign in to Skype

Along with cookie files, an error that JavaScript is not supported can puzzle every user who does not know that Skype for Windows uses the functions of Internet Explorer to display the login form.
JavaScript required to sign in
Microsoft account requires JavaScript to sign in. This web browser either does not support JavaScript, or scripts are being blocked. To find out whether your browser supports JavaScript, or to allow scripts, see the browser's online help.

In some cases, the text of the error is not displayed – you see only a white screen and the inscription at the bottom “Sign in with a different account”.
Blank screen and the inscription “Sign in with a different account”

But you shouldn’t confuse it with the problem of Blank white screen in Skype for Windows, when nothing is displayed. At the time of writing this article, all the bugs I know, related to JavaScript, could be corrected as follows:

Solution

  1. If you have Windows XP, first of all enable AES-256 for Windows XP. As a rule, it should fix the error.
  2. Download the script enable_javascript.bat
  3. Press right click on the file and select “Run as administrator”
  4. As a result, you will get two (on Windows XP) or three (other operating systems) notifications of successful completion of DLLRegisterServer. If an error “Unable to find the specified module” appears, copy the text of the error by pressing Ctrl+C and write in the comments.
  5. After the script completes its work, a notepad with the report will open (don’t close it)
  6. Reset Internet Explore settings
  7. Start Internet Explorer (C:\Program Files\Internet Explorer\iexplore.exe)
  8. Open the menu “Tools” (in newer versions of IE, the gear icon)
  9. Select “Browser options” (in older versions of IE, “Internet options”)
  10. Open the “Security” tab, click “Select the default security level for all zones” and click “Apply”
  11. In the same tab, click ”Other” (referring to the level of security)
  12. Find “Scripting” and make sure that it is set to “Enabled” for the “Active scripting” option (if not, put the check mark)
  13. Press “OK” (to close the “Security Settings”)
  14. Click “OK” again (to close the “Internet Options”)
  15. Then close Internet Explorer
  16. Start Skype

P.S. It should be noted that in most cases, the script enable_javascript.bat fixes the bug, but for sure recommend to execute the instructions to the end.

P.P.S. If as a result the error was not corrected, copy the report from the notepad (step 4) and place it in the comments. Also, using Internet Explorer check access to Skype and provide the URL of the report.

29 comments

  1. 0 0 0
    Ross (karma: 0),
    This has not fixed the issue, pls see below the log
    -----
    v0.4

    Microsoft Windows [Version 10.0.15063]
    -----
    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f
    ERROR: The system was unable to find the specified registry key or value.

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f
    ERROR: The system was unable to find the specified registry key or value.

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f
    ERROR: The system was unable to find the specified registry key or value.

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f
    ERROR: The system was unable to find the specified registry key or value.
    1. 0 0 0
      Administrator (karma: +1180),
      Hi! Please provide the URL of the access checker report.
  2. 0 0 0
    Dead Bonsai (karma: 0),
    I followed all the steps but I still get the same exact white screen that is shown on this page.
    1. 0 0 0
      Administrator (karma: +1180),
  3. 0 0 0
    Sammy (karma: +3),
    Thanks!!!!! It works!!!! :)
    I thought I must have Skype and Internet Explorer reinstalled again! :-S
    You've done a great job! :P Thanks again! :)
  4. 0 0 0
    PAOLO (karma: 0),
    Thank you very much. It works for me! keep it Up! :D
  5. 0 0 0
    Nicolas (karma: 0),
    Hello,

    At first, thanks a lot for helping us with that issue. But unfortunately it did not work at all for me. I tried all I could and Skype still has this javascript error message...
    1. 0 0 0
      Administrator (karma: +1180),
      Hi! I'm sorry to hear that. To help you, first of all please read my P.P.S. and provide some information about your device.
  6. 0 0 0
    Maulik (karma: 0),
    Thanks a lot.
    it really work good .
  7. 0 0 0
    PeDRo (karma: +3),
    Issues is not fixed for me. Brand new laptop with latest updates and Skype not logging in. Just sitting and spinning. After trying to go back and "login with a different user" receive Java required message. Here is the report of Skype Access page 0E07-6A33-FDBB-AC9F-16A6
    1. 1 +1 0
      Administrator (karma: +1180),
      Note that Skype uses Internet Explorer, so you need to repeat the test using this browser.
  8. 0 0 0
    Dmitry (karma: 0),
    I was getting login screen OK, but JavaScript message on resetting password/new account. I did the above, then the "blank page" link, tried the defaults and reinstall of IE - no luck (perhaps the resetting pages require later JS). So, I asked someone else with working Skype to reset my user password, told them the new one and the code in an email that I received, and after that it logged in fine. Don't get the home screen, but calls/video seem to work OK. Thanks for your help.
  9. 0 0 0
    Andrew (karma: +3),
    Помогите мне создать учетную запись!
    1. 0 0 0
      Administrator (karma: +1180),
  10. 0 0 0
    gbrorosz (karma: +3),
    Followed the above instructions and still getting blocked

    166C-4D8A-9011-C081-1147

    IE8, Windows XP
    1. 0 0 0
      Administrator (karma: +1180),
      Please try to enable AES-256 for Windows XP.
  11. 0 0 0
    Max (karma: 0),
    Ho seguito la procedura ma il problema non è stato risolto, di seguito il report:

    -----
    v0.4

    Microsoft Windows XP [Versione 5.1.2600]
    -----
    TaskKill.exe /F /IM Skype.exe /T
    OPERAZIONE RIUSCITA. Il processo con PID 7372 figlio di PID 440 Š stato terminato.

    TaskKill.exe /F /IM SkypeBrowserHost.exe /T
    OPERAZIONE RIUSCITA. Il processo con PID 6348 figlio di PID 1132 Š stato terminato.

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f

    Operazione terminata con successo.

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    regsvr32 "C:\WINDOWS\System32\jscript.dll"

    regsvr32 "C:\WINDOWS\System32\vbscript.dll"

    wscript /regserver

    -----
    v0.4

    Microsoft Windows XP [Versione 5.1.2600]
    -----
    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f

    Errore: impossibile trovare la chiave del Registro di sistema o il valore specificato

    regsvr32 "C:\WINDOWS\System32\jscript.dll"

    regsvr32 "C:\WINDOWS\System32\vbscript.dll"

    wscript /regserver
    1. 1 +1 0
      Administrator (karma: +1180),
      Please check access to Skype using Internet Explorer and provide URL of the report.
  12. 0 0 0
    roman (karma: 0),
    Troed the fix, but enable_javascript.bat won't run on my computer. That means, I can click on "Run" but nothing happens.

    I've reset IE8 (I have xp), but Skype still won't work.
  13. 0 0 0
    King Leung (karma: 0),
    Ran the BAT file and got these errors:

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f
    ERROR: The system was unable to find the specified registry key or value.

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f
    ERROR: The system was unable to find the specified registry key or value.

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f
    ERROR: The system was unable to find the specified registry key or value.

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f
    ERROR: The system was unable to find the specified registry key or value.
  14. 0 0 0
    rzsolt (karma: +3),
    Did all the steps, but I'm getting the same message that JavaScript is required to sign in.
    2697-F587-EF87-9C68-0846 - test done in explorer
    Windows XP, IE8
    Here's the log, it displays text in hungarian.

    -----
    v0.4

    Microsoft Windows XP [verzioszam: 5.1.2600]
    -----
    TaskKill.exe /F /IM iexplore.exe /T
    SIKERšLT: A folyamat (folyamatazonosˇt˘: 1436, szl‹folyamat azonosˇt˘ja: 3660) le llˇtva.
    SIKERšLT: A folyamat (folyamatazonosˇt˘: 3660, szl‹folyamat azonosˇt˘ja: 272) le llˇtva.

    TaskKill.exe /F /IM Skype.exe /T
    NEM SIKERšLT: A folyamatot (folyamatazonosˇt˘: 3600, szl‹folyamat azonosˇt˘ja: 3332) nem lehetett le llˇtani.
    Ok: A hozz f‚r‚s megtagadva.


    TaskKill.exe /F /IM SkypeBrowserHost.exe /T
    SIKERšLT: A folyamat (folyamatazonosˇt˘: 4044, szl‹folyamat azonosˇt˘ja: 992) le llˇtva.

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f

    Hiba: a rendszer nem találja a megadott rendszerleíró azonosítót, illetve értéket

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v Enabled /f

    Hiba: a rendszer nem találja a megadott rendszerleíró azonosítót, illetve értéket

    reg delete "HKLM\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f

    Hiba: a rendszer nem találja a megadott rendszerleíró azonosítót, illetve értéket

    reg delete "HKU\Software\Microsoft\Windows Script Host\Settings" /v TrustPolicy /f

    Hiba: a rendszer nem találja a megadott rendszerleíró azonosítót, illetve értéket

    regsvr32 "C:\WINDOWS\System32\jscript.dll"

    regsvr32 "C:\WINDOWS\System32\vbscript.dll"

    wscript /regserver
    1. 0 0 0
      Administrator (karma: +1180),
      Well, in such case try to enable AES-256 for Windows XP and let me know if it helped you.
  15. 0 0 0
    Ombretta (karma: +3),
    I tried to run the .bat file, but it doesn't ask me to run it as administrator... anyway, javascript is enabled but skype still doesn't work. windows xp (old version)
    1. 0 0 0
      Administrator (karma: +1180),
      Hello! Try to enable AES-256 for Windows XP.
  16. 0 0 0
    Ymahc (karma: 0),
    Thank you so much! It really works on Windows 10.
  17. 0 0 0
    tian (karma: 0),
    It doesn't work that after I login it still gives a blank screen.
    1. 0 0 0
      Administrator (karma: +1180),
      Please make sure that you have enabled AES-256.
  18. 0 0 0
    john gabriel (karma: 0),
    n estou conseguindo entrar no gmail
  19. 0 0 0
    laurie (karma: 0),
    On my Win10 Lenovo laptop a fresh installation of Skype works perfectly. But after a reboot or shutdown it generates the Java-script error. So is the problem in Skype or does something alter Skype during shutdown or startup?
    I keep a copy of the Skype installation file handy and just do a re-install whenever Skype is needed

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