unofficial blog

Remarkable features of Skype

Blank white screen in Skype for Windows

When starting Skype for Windows, some users are surprised to find a blank white screen (in older versions, it’s a blank blue screen with Skype's logo) – without any inscriptions or errors, and even the form of authorization is missing. The only thing that shows is the menu bar, which, alas, does not help to understand what the problem is and how to solve it.
Blank white screen in Skype for Windows

In most cases, users cannot eliminate the error due to the fact that the problem is not really in Skype, but in the browser Internet Explorer. Knowing this, we can eliminate the error as follows.

Solution 1

As a rule, it’s enough to delete the temporary files in Internet Explorer. Do it as follows: start Internet Explorer, click on the cog icon, select “Internet Options”, in the tab “General” click “Delete”, uncheck “Save the data of favorite web sites” and click “Delete”. Then restart Skype.

Solution 2

If the first solution does not work, or you want to protect yourself from other problems with Skype, I recommend to reset all Internet Explorer settings and restart Skype.

Solution 3

Rather seldom a white screen in Skype can appear due to the fact that Internet Explorer cannot access the JavaScript library. If the first two methods don’t help, do the following:
  1. Download script register_js.bat
  2. Press right click on the file and select “Run as administrator”
  3. As a result, you will get three notifications on the successful execution of DLLRegisterServer
  4. Restart the computer

I would be grateful for any feedback and comments with details about which solution helped

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