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Remarkable features of Skype

Cannot find or load Microsoft Installer while installing Skype

It seems that the Skype adds new requirement for Windows 7 (not sure about 8 and 10, but most likely for them too). So, beginning with the the new version of Skype, on some computers trying to run installer the following error may occurs:
Cannot find or load Microsoft Installer while installing Skype
Cannot find or load Microsoft Installer.
Please update your computer and try running Skype again

Unfortunately it does not say what exactly is outdated and which components should be updated. But do not worry, after a couple of tests I was able to find the right solution for this error.


To fix the "Cannot find or load Microsoft Installer" error you should install Internet Explorer 11. Even if you already have installed it, download and run the specified IE installer which will install all required updates for latest Skype version.

As another solution, you can install KB2533623 update, which also fixes this error. But please keep in mind that according to Skype minimal requirements on Windows 7 SP1 it’s required to use Internet Explorer 11.

As a workaround you can install Skype using MSI-installer


  1. 9 +6 3
    thank you so much. I did not know how to solve the problem, but google and you saved me. God bless you
    1. 6 +6 0
      Hi Dragos! Thank you for your kind words. I am very pleased I was able to help you.
      1. 0 0 0
        Thanks I really need this for my Collabs :D
      2. 0 0 0
        Alfredo Rodrigues,
        And you saved me as well ;)
  2. 3 +1 2
    Damn i was trying to install skype for like 2 hours already.thanks dude ! GG
  3. 1 0 1
    Thank you so much!!!
  4. 0 -1 1
    Thanks for the info buddy!
  5. 1 +1 0
    John Smith,
    Have the people behind skype gone insane ? Conditioning their program to installing ie11 ? I don't want to install that garbage. That means I cannot use skype ? That's BS, I can't believe how skype got away with that in the eyes of law.
    1. 2 +2 0
      Hi! Like many other Windows applications Skype relies on Internet Explorer components to process web content, and like any system component, even if you don't use this browser, it should be up-to-date to avoid errors. As Windows user you already have Internet Explorer installed on your PC, you just need to update it.
  6. 1 0 1
    very good...thanks..
  7. 1 0 1
    great solution. thanks
  8. 2 +2 0
    Hello, I did your steps but still my skype won't run.
  9. 0 0 0
    Thank you sir for your assistance. I got skype installed using MSI installer. Thanks again for your help.

  10. 1 +1 0
    More Thanks how to help me
    Allah will help you
  11. 1 +1 0
    Thank you so much! You helped me very much.
  12. 1 +1 0
    Black Thunder,
    Internet explorer installer says that my system is not compatible.
    1. 1 +1 0
      Hi! Please provide a screenshot and all details about your operating system.
      1. 1 +1 0
        i have this problem too... file:///C:/Users/Coco/Desktop/new%202.html -my pc information
  13. 1 +1 0
    Hey! I tried installing IE11 but it says I need at least Windows 7 SP1. I have Windows 7 Ultimate though...
    1. 0 0 0
      Hi! It doesn’t matter Windows edition, because Service Pack 1 is just an update for all Windows 7 family. So, finally you should have Windows 7 Ultimate SP1 to install Internet Explorer 11.
      1. 0 0 0
        Nevermind. I found a workaround. Upgraded Net Framework to 4.5 and it now works. Thanks!
        1. 0 0 0
          Glad to hear that! So you still use an old version of Internet Explorer? Which exactly?
          1. 1 +1 0
            Yes, old version. IE8
  14. 0 0 0
    Thanks bro... It worked...
  15. 0 0 0
    Thank you so much. I finally fix my skype
  16. 0 0 0
    Thanks for your post, it's help me alot :))))
  17. 0 0 0
    Thank you so much. It really helps! :)
  18. 0 0 0
    Thanks you are Best mate!!!
  19. 0 0 0
    At least they can explain at the error screen, that Microsoft Explorer needs to be updated. It would save lot of time to many people. I'm still waiting to see, when the code writters stop thinking like robots. This problem occurs, only when you try to install the full offline standalone version. Go figure this out.
    1. 1 +1 0
      Hi Sirius! Absolutely agree with you. I don’t know what’s wrong with Microsoft Installer error, but there still exists cases when Skype advise that Internet Explorer is out of date.
  20. 0 0 0
    Thanks Buddy..It works... :)
  21. 0 0 0
    Thank you very much. This works like a charm and my Skype is back on stream. Most obliged!
  22. 0 0 0
    jignesh gajra,
    Thanks Buddy..It works...
  23. 0 0 0
    Thanx alot bro.. It is working.. :)
  24. 0 0 0
    Thanks a ton. I was facing the same issue for over 2 days and finally its resolved..Kudos...:)
  25. 0 0 0
    Thank you Man... Installing update worked like a charm..
  26. 0 0 0
    Sayan Nandi,
    Great help thanks so much
  27. 0 0 0
    Sir g jb new version intal krtee he skype ka to kehte he pls update your compute jo old version h on se cal krte he to . 2 mint bd ct jate h
  28. 0 0 0
    thank you ! you saved my day
  29. 0 0 0
    Very helpful. Many thanks! :)
  30. 0 0 0
    Thanks for your help. Great Solution ;)
  31. 0 0 0
    Carlos machado,
    After 2 days trying save my day!!!!! Thank you very much!!!!! after downloading Explorer 11 I downloaded Skype.
  32. 0 0 0
    thanks you so much!!!!!
  33. 0 0 0
    MSI installer,
    Hey there thanks a lot for this, it was bugging me for days!!
    Can you tell me why the MSI installer is working instead of the normal .exe file? What is the difference? Is it installing something else in the background to make it work?
    The .msi file install is by far the simplest solution, I'm working on a win 7 ultimate with sp1, MS network 4.5, and IE 8 (I keep it for dev purposes).
    Thank you again!!
    1. 0 0 0
      Hi! You’re welcome!

      I’m not sure how Skype EXE installer works, but as far I know, EXE it’s just a skeleton over MSI installer and during Skype installation both installers (EXE and MSI) call Microsoft Installer service. Probably EXE installer can’t use this service directly but call it through some API functions that unlike MSI installer are doing additional checks and found that something is wrong.

      ps. About dev purposes — you can install IE11 and using Developers Tools (F12) you can emulate any IE version.
  34. 0 0 0
    Lokesh Sharma,
    Thanks for your help. Great Solution
  35. 0 0 0
    thnk you in advance. :) im not started yet but i just want to say thnk you :) i see all comments my nervous is coldwon hehe its so helfull cause im so nervous to my customer hehe
    1. 0 0 0
      Hey! Don’t forget to come back and give feedback if error was fixed.
  36. 0 0 0
    this is insane Im force to install something that I dont want internet exploder is the worst browser on earth . and when you said that skype needs some requirements from internet explorer keep in mind that skype was bought by microsoft .so long before it did not need internet exploder but now Im forced to download something as ugly as that browser . insane .
    1. 0 -1 1
      Hey! I can't understand, why as a windows user you are frustrated about updating Internet Explorer, which like other system components is already installed on your system. Moreover, Skype always used Internet Explorer, even before it was bought by Microsoft. And more than that, I offered you a solution to solve the problem without updating Internet Explorer.
  37. 0 0 0
    best solution...
    after 2 days struggle i found this link and it really helps me to install skype
  38. 0 0 0
    Indrajit Choudhary,
    Thanks a lot i was trying for last 2 days, now Skype installed successfully.
  39. 0 0 0
    thank you so much!!! was trying to check what's wrong with my installer coz i cant update SKYPE, you are genius!!
  40. 0 0 0
    Sorabuddin Mallick,
    Thanks for your help. Great Solution
  41. 0 0 0
    onkar singh,
    thanks m really happy to know that msi file is working in my computer.
  42. 0 -1 1
    Thanks a lot for the info. I new from the moment microsoft bought skype that they will try some monkey business trying to tie people to their dying windows and already dead internet explorer. What a shame. They should be sued for anti-trust reasons again.
  43. 0 0 0
    thanks to google i found you. i was trying to install skype for like 3hrs.
  44. 0 0 0
    Mis Tr Mis Tak,
    i am very thankful to you bro ALLAH bless you and gave you respect and long happy life.
  45. 0 0 0
    I was trying to install Skype all night and was ready to take my computer to the shop to "fix" it and all I did was clicked your work around link. It worked! Im back to skype! thank you very much for your help
  46. 0 0 0
    loveliest kate,
    thanks for this info. it really worked! god bless...
  47. 0 0 0
    It worked! Thank you so much! ^_^
  48. 0 0 0
    Oooh. Thank you !! <3
  49. 0 0 0
    The workaround worked like a charm!
  50. 0 0 0
    Thank you so much...
  51. 0 0 0
    Pankaj Dwivedi,
    You saved my life. I wasted 2 hrs on trying again and again, but ultimately fond this. Thanks Bro !
  52. 0 0 0
    Jan Sher,
    Thanks Bro..................
  53. 0 0 0
    Not being very knowledgeable about computer-stuff at all, have been trying to install the latest Skype for DAYS on end. Got the same message every time. Might have mixed up other stuff while trying to'update my computer' as I was asked to do. Let's hope not. Very important to me to be able to Skype. And then I found you! And now the sun shines in South Africa. Thanks! You are my hero.
  54. 0 0 0
    thank you so much and well done
  55. 0 0 0
    i can't download KB2533623 from , please help me/ my skype doesn't work. Or can you tell where i can download it
    1. 1 +1 0
      Hi! Can you please explain why you can not download KB2533623 and what kind of errors occur?
  56. 0 0 0
    Thank you so much....It worked perfectly :)
  57. 0 0 0
    Thank you very much. Is working for me, on Windows 7 SP1
  58. 0 0 0
    thank for the advice how to install skype i had so many problems but its up & running now thank you
  59. 0 0 0
    thank you so much for the help!
  60. 0 0 0
    Great help.Thank you.
  61. 0 0 0
    For those who do not want to install IE11, there is a simple alternative to install Skype without facing the Microsoft Installer error.

    Just download and install the Skype MSI from here -

    Hope this helps.
    1. 0 0 0
      Hi Ketan! Please note the notice about workaround below the solution. And don’t forget about KB2533623 which is more correct than using MSI installer.
  62. 0 0 0
    imran Akram,
    hy dear i m very thank full to u for this help
  63. 0 0 0
    Thanks a lot I am a frequent user of skype so this helped me a lot
  64. 0 0 0
    TH3 Munster,
    Thanks Man , Appreciate it !

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